Tuesday, 22 April 2014

Your client does not support opening this list with Windows Explorer

 

When you log on to the SharePoint online site , navigate to a document library and click “Open with Explorer” button on the ribbon, you receive the following error message:

Your client does not support opening this list with Windows Explorer

[Resolution]
To successfully make “Open with Explorer” work, we need ensure the following:
1.  WebClient service is started 

WebClient service which the WebDav protocol enables Windows-based programs such as Windows Explorer to create, access and modify Internet-based files.

ð  For this Go To RUN , type ‘services.msc’
ð   Click on ok


ð  Go To  ‘Web Client ‘  as shown in screen shot
ð  Right click on that and make the status started if not.

           

ð  When on windows 7 the webclient service seems to be running, restart it.
  NOTE : If you do not have access to change the status, Kindly raise a request to your local service desk/Network desk for starting Web client service.

Important Note: 
If you are running a server type Windows OS, for example, you use Window Server 2008, install Desktop Experience feature first to get  WebClient service installed.
  1. From the Start menu, point to Administrative Tools, and click Services.
  2. Scroll down, right-click WebClient, and click Properties.
  3. In the Startup type list box, click Automatic.
  4. Click Apply.
  5. In the Service status section, click Start.
  6. Click OK.

  2.    You have supported Web browser
it’s recommended to use 32-bit or 128 bit Internet Explorer 7,8,9.
 3. User Account Control Settings
ð  Open User Account Control Settings by clicking the Start button Picture of the Start button, and then clicking Control Panel. In the search box, type uac, and then click Change User Account Control settings.

ð  Go to User Account Control Settings.

ð   Type in UAC, or go to the System and Security applet.

ð  Click on the "Change User Account Control Settings" link.
disable-uac-win7-1
ð  It should not be disabled. If disabled then make it as low level.

4.  Add https://sp.myatos.net  to Local intranet site
To configure Web browser, open “Internet Options” menu, navigate to the “Security Tab”, and add https://sp.myatos.net  to Local intranet site.
http://blogs.technet.com/resized-image.ashx/__size/550x552/__key/communityserver-blogs-components-weblogfiles/00-00-00-52-58/0028.SharePoint_5F00_IE.png

Then restart the browser and try it again.





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